Introduction

This document outlines the services we provide. It is an important document, so please make sure you read it carefully. If you have any questions, please feel free to contact us. Last updated 02/09/2024

You should read this document alongside our Privacy Policy.

Who We Are

Venoa Financial Services registered office: 34ST Johns Rd, Hedge End, Southampton, SO30 4AG

Our Services

We specialise in property investment strategy for portfolio landlords and property investors, with access to a comprehensive range of mortgage products. Any mortgage business is submitted via Connect IFA Ltd, who are authorised and regulated by the Financial Conduct Authority. Our service is only available to UK residents with properties registered in the UK. As part of our service we will take the time to understand your requirements and explain all parts of the mortgage journey to you.

If you wish to see a full list of lenders we use, please contact your adviser.

Our Fees

We charge a consultancy fee of £500 to £1,000 for the property investment strategy work we provide. This fee is refundable if we cannot show you two viable options for your circumstances.

Any fees relating to a mortgage itself — including any application, broker, or lender fees — will be discussed with you at the point the process moves to Connect IFA Ltd, before you apply for a mortgage. You will receive a key facts illustration when considering a particular mortgage, which will detail any fees relating to it. You may ask for fee information earlier at any time.

Monitoring Service

We will keep in regular contact and email you periodically to keep you updated on your mortgage deal. You will automatically benefit from this service on completion of your mortgage application. If you wish to stop this service, contact us. We may retain certain data required based on our regulatory requirements.

Intermediary Service

Where your circumstances call for a mortgage, the advice is provided through Connect IFA Ltd, who are authorised and regulated by the Financial Conduct Authority. This is advised, not execution-only: a recommendation is made based on your personal information, preferences and circumstances.

It is your responsibility to ensure the information you provide is factual and accurate, and evidence may be needed to support your application with the lender. You will receive a mortgage illustration based on the research carried out — please take the time to read and understand it.

Please note that not all Buy-to-Let mortgages are regulated by the FCA.

Mortgage Application

There are various stages to the mortgage application process when using our intermediary service. We will keep in regular contact with you throughout the process and if we are unable to assist, we will contact you at the earliest possible opportunity to inform you.

We may refuse to proceed with an application for the following reasons:

• The information provided is not factual, accurate or misleading
• We believe that the available products are not suitable to your circumstances
• We have reason to believe that you have made a high volume of applications and/or repeatedly apply then withdraw.
• You fail our know your customer (KYC) and anti-money laundering (AML) due diligence process

If you are applying for a mortgage in respect to a property you wish to purchase, it is your responsibility to provide all necessary information including the solicitor, estate agent and/or conveyancer.

We may also require proof of deposit to further satisfy our requirements.

Ancillary Products

We may offer you alternative services including life, critical illness, income protection, accident/sickness and unemployment insurance. We may also offer building and content insurance to you if you require.

Collecting Your Data

To advise you on the best mortgage for you circumstances, we are required to complete a fact find. We may also require documentation to support your application such as: passport, driving licence, bank statements, payslips, tax overview or accounts.

Data Protection

We will hold the personal information provided by you securely and in confidence. Please ensure you read our privacy policy so that you are aware of how we process your data. This will offer more detail on how we collect, use and retain your data.

Financial Crime

We are committed to ensuring there is integrity within the UK mortgage market. All transactions relating to our services adhere to the Money Laundering Regulations and Proceed of Crime Act.

We are required by the FCA to have adequate systems and controls in place to prevent the furtherance of Financial Crime.

Our Complaints Process

Our priority is to offer the highest level of service to our customer. Your feedback is important to us and helps us understand where we can improve. If there is a problem, please let us know and we will do everything we can to resolve it straight away.

If your complaint refers to your personal data and how this is processed, you can find more information about your rights in our Privacy Policy.

If your complaint cannot be resolved straightaway, we will acknowledge receipt in writing, confirming our understanding of your complaint, the complaint handler and giving you the opportunity to provide further information or documents.

If you are dissatisfied with our response, you can contact the Financial Ombudsman Service.

They are a free and independent service.

Website:

www.financial-ombudsman.org.uk

Post:

Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Intellectual Property

We are the owner and reserve all rights to all intellectual property rights attributable to our site and its contents. This includes copyright works and trademarks.

The content on our website is provided for information only.